Introduction

Abistama Solutions OÜ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Slack application ("Abistama" or "the Application").

If you have any questions or concerns about these terms, please contact us at [email protected]. Your use of our website is also governed by our Privacy Policy. We may update these terms and conditions at any time, so please review them periodically for changes. Thank you for visiting Mizzle.

Information We Collect

We collect the following types of information:

• Slack Workspace Information: When you add Abistama to your Slack workspace, we collect basic information about your Slack workspace, including workspace name and ID. We also collect necessary information to facilitate the connection, such as your Slack team ID and authentication tokens.
• Jira Cloud Information: When you link Abistama to your Jira Cloud instance, we collect necessary information to facilitate the connection, such as your Jira Cloud URL and authentication tokens.
• User Configuration Data: We collect and store the configurations you set for the Application, including reaction settings and project mappings.
• Usage Data: We collect data about how you use the Application, including reactions used, tickets created, and survey responses.

How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain the Application
• To create Jira tickets based on Slack reactions
• To send Customer Satisfaction surveys when configured
• To improve and optimize the Application
• To respond to your inquiries and provide customer support
• To comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

• With your consent
• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or acquisition

Data Retention

We retain your information for as long as necessary to provide the Application and fulfill the purposes outlined in this Privacy Policy. You can request deletion of your data at any time.

Your Rights

Under GDPR and other applicable data protection laws, you have certain rights regarding your personal data, including:

• The right to access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Abistama Solutions OÜ
Harju maakond, Talinn, Kesklinna linnaosa, Tornimäe nt 5, 10145
Email: [email protected]

By using the Application, you agree to the collection and use of information in accordance with this Privacy Policy.